What is a session?
This article describes how sessions are measured.
How many sessions are included in my plan?
Note: If you are on the free plan or on a trial you are limited to 1,000 sessions per month.
To check how many promotions you are entitled to per month, go to the Settings of the app, and open the Subscription module.
Where can I check how many sessions I have used?
On the home page of the app you'll find a chart in the dashboard that shows your usage for that month:
When you get close to the limit, we'll send you a notification on the email address(es) listed in your profile (Settings > General > Profile module).
What happens when I'm over the limit?
When you reach the limit of your plan, we'll send you a notification on the email address(es) listed in your profile (Settings > General > Profile module).
During a limited grace period we will continue to serve your promotions. If you have not upgraded your plan at the end of the grace period your promotions will be stopped until the next billing cycle.
Options when you run out of sessions
- If you are on the trial plan, you'll want to use the "Unlock impressions (end trial)" when you're ready to run promotions that will consume more sessions (button available in the Settings > Subscription module).
- If you are on the free, Bronze or Silver plan, consider upgrading to the next plan using the "Change plan" button (button available in the Settings > Subscription module). When subscribing to a plan you can opt-in for "Automatic upgrades". In this mode we will automatically upgrade your to the plan you need for that month. This avoids that your promotions are stopped when you run out of sessions.
- If you are on the Gold plan, you'll need to purchase additional impressions packages. Contact us at [email protected]