Frequently Asked Questions

11 articles in this collection
Written by Bart Coppens

Restrict promotions to a single use

Learn how to configure promotions that can be redeemed only once per customer

Written by Bart Coppens
Updated over a week ago

Why is there no "return to cart" link in the checkout?

Learn the differences between a standard checkout and a checkout with Discount Ninja

Written by Bart Coppens
Updated over a week ago

Compatibility

Compatibility issues

Learn about known compatibility issues with apps that conflict with Discount Ninja

Written by Bart Coppens
Updated over a week ago

Testing

Using a test theme

Learn how to set up a test theme to test script updates or Dynamic Pricing settings

Written by Bart Coppens
Updated over a week ago

Best practice: test your promotion in a private browsing session

Learn how to open a private browsing session for testing

Written by Bart Coppens
Updated over a week ago

Checkout

Troubleshooting issues with the checkout button

Learn how to troubleshoot issues that arise when Discount Ninja is unable to redirect to the checkout with discounts applied

Written by Bart Coppens
Updated over a week ago

Why does Discount Ninja create draft orders?

Learn about draft orders and how they are used by Discount Ninja

Written by Bart Coppens
Updated over a week ago

Why are abandoned checkout emails not sent?

Learn why Shopify does not send out abandoned checkout emails when using the Discount Ninja Sales Channel

Written by Bart Coppens
Updated over a week ago

Gift with purchase

How to "hide" a gift product

Learn how you can hide a product that customers should not be able to purchase

Written by Bart Coppens
Updated over a week ago

Assets

Reinstall assets

Reinstall assets to correct issues with the assets of the app

Written by Bart Coppens
Updated over a week ago

Does Discount Ninja update my theme?

Learn how and why your theme is updated when using Discount Ninja

Written by Bart Coppens
Updated over a week ago